Goods stuck at the border? What do I do?
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Why are the goods stuck?
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If you can gather the following information, it will help to get the goods released as quickly as possible:
- The consignment tracking number/code. This can be found on the documents such as the AirWay Bill, Bill of Lading etc.
- The shipping paperwork i.e. commercial/shipping invoice, waybill document
- The supplier's name and contact details
- The import agent/carrier's name and contact details
- Purchase order (if applicable)
Contact the customs agent/carrier
Using the tracking number, some customs agents/carrier's websites allow online tracking tools to give you additional information. Their customer service facilities can also be useful. If possible, try to call them for a faster response.
Who can I contact at the University?
| The University Department's own AP / purchasing / finance staff | |||
| Accounts Payable (AP) Help Desk | ufs_ap@admin.cam.ac.uk | (7)66888 | |
| Procurement | (3)32233 | ||
| Health & Safety (chemical, biological and radioactive controlled goods and/or licensing) | Chemical safety |
Dr Margaret Glendenning |
(7)65509 |
| Biological Safety/Accidents |
Dr Androulla Gilliland |
(7)64120 | |
| Radiation Safety |
Lisabeth Yates |
(7)66354 | |
| Import Export Hub | importexporthub@admin.cam.ac.uk | N/A | |
AP Helpdesk will contact the relevant Finance Accounting Services contacts. FAS will involve the University Tax Team (vatqueries@admin.cam.ac.uk) if relevant.
VAT registration number and EORI number
The University uses its VAT return to account for import VAT on goods from overseas suppliers. This is known as Postponed VAT Accounting (PVA). You may need to confirm the University’s EORI number and the instruction to use PVA with the carrier/agent.
| University's VAT registration: | GB 823 8476 09 |
| University's EORI number: | GB823847609000 |
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